Resume

Ryan Chacon
Instructional Designer
616-715-0039
Orange County, CA
Articulate Storyline
ADDIE
Articulate Rise
Adobe Creative Suite
Storyboarding
Snagit
Needs Analysis

An Instructional Designer / Learning Consultant with experience in designing, developing, and delivering engaging learning experiences. Skilled in the use of Articulate Storyline, Adobe Creative Suite, and ADDIE/SAM models, I am passionate about creating custom learning solutions to improve knowledge and performance. 

Senior Instructional Designer / Learning Consultant
Evolent Health2020 to Present
  • Manages instructor-led and e-learning courses for various business units including configuration, market operations, and information technology.
  • Developed e-learning standards and best practices for the training department as part of a select standards committee.
  • Developed and delivered a Articulate Storyline workshop for new and existing IDs to learn the e-learning authoring tool.
  • Mentored new and existing IDs to develop their first e-learning projects.
Instructional Designer
Automobile Club of Southern California2019 to 2020
  • Managed multiple projects with unknown subject matter and collaborated with various SMEs to create effective instructor-led and eLearning training courses delivered to hundreds of learners across the company
  • Developed new and converted existing training during the pandemic to ensure business continuity and upskill existing employees
  • Designed and converted materials to eLearning, job aids, facilitator guides and storyboards under tight deadlines
Claims Training Specialist
Automobile Club of Southern California2018-2019
  • Facilitated technical systems and soft-skill in-person and virtual training to new and existing employees throughout the company’s national footprint
  • Collaborated with key business partners to update existing training materials
  • Monitored and evaluated existing staff to identify training gaps and met with instructional designers to communicate aid in new course development
Claims Desk/Field Adjuster
Automobile Club of Southern California2014-2018
  • Managed a high volume of property claims by inspecting property damage, writing repair estimates, and negotiating settlements with members and contractors
  • Defended the company in small claims court and participated in various legal depositions
Customer Service Representative/Team Lead
Alta Resources2014-2018
  • Supervised and coordinated activities of Customer Care Representatives to maximize consumer satisfaction, customer loyalty, performance metrics and quality
  • Monitored up to 30 team members’ customer contacts to observe employee's demeanor, technical accuracy and provided coaching and development to improve or advance performance
  • Resolved escalation calls effectively and met all quality and service goals
Communication, emphasis in Public Relations
California State University, Fullerton2010-2013