Ryan Chacon
Instructional Designer
Articulate Storyline
ADDIE
Articulate Rise
Adobe Creative Suite
Storyboarding
Snagit
Needs Analysis
An Instructional Designer / Learning Consultant with experience in designing, developing, and delivering engaging learning experiences. Skilled in the use of Articulate Storyline, Adobe Creative Suite, and ADDIE/SAM models, I am passionate about creating custom learning solutions to improve knowledge and performance.
Senior Instructional Designer / Learning Consultant
Evolent Health2020 to Present
- Manages instructor-led and e-learning courses for various business units including configuration, market operations, and information technology.
- Developed e-learning standards and best practices for the training department as part of a select standards committee.
- Developed and delivered a Articulate Storyline workshop for new and existing IDs to learn the e-learning authoring tool.
- Mentored new and existing IDs to develop their first e-learning projects.
Instructional Designer
Automobile Club of Southern California2019 to 2020
- Managed multiple projects with unknown subject matter and collaborated with various SMEs to create effective instructor-led and eLearning training courses delivered to hundreds of learners across the company
- Developed new and converted existing training during the pandemic to ensure business continuity and upskill existing employees
- Designed and converted materials to eLearning, job aids, facilitator guides and storyboards under tight deadlines
Claims Training Specialist
Automobile Club of Southern California2018-2019
- Facilitated technical systems and soft-skill in-person and virtual training to new and existing employees throughout the company’s national footprint
- Collaborated with key business partners to update existing training materials
- Monitored and evaluated existing staff to identify training gaps and met with instructional designers to communicate aid in new course development
Claims Desk/Field Adjuster
Automobile Club of Southern California2014-2018
- Managed a high volume of property claims by inspecting property damage, writing repair estimates, and negotiating settlements with members and contractors
- Defended the company in small claims court and participated in various legal depositions
Customer Service Representative/Team Lead
Alta Resources2014-2018
- Supervised and coordinated activities of Customer Care Representatives to maximize consumer satisfaction, customer loyalty, performance metrics and quality
- Monitored up to 30 team members’ customer contacts to observe employee's demeanor, technical accuracy and provided coaching and development to improve or advance performance
- Resolved escalation calls effectively and met all quality and service goals
Communication, emphasis in Public Relations
California State University, Fullerton2010-2013