Course Description:
This course was developed to be a high-level overview of Medicare and Medicare Advantage plans. This is a good example of my ability to tell a cohesive story throughout a course using Articulate Rise.
The Process:
Analyze:
To determine the framework for the course, I first needed to determine what I was going to use as the baseline for the course to build upon. The targeted audience for the course was new employees who were presumed to have no foundational understanding of the healthcare industry. With that in mind, I set out to analyze any existing materials and identify what subject matter experts I might be able to utilize. I located an existing e-learning course which was only a bulleted list of high-level points. I also identified an existing trainer who currently delivers Medicare Advantage courses as well as that course content. Since the course was going to be a part of an onboarding collection of self-paced courses, I decided this would be best suited for an e-learning redesign.
Design:
In the design phase, I started with clarifying the learning objectives of the course. I tied these to the business goals which was for learners entering the Medicare Advantage business unit, to have basic foundational knowledge of Medicare and Medicare Advantage plans. With those set, I moved to brainstorm the structure of the course and searched to identify a way to deliver the course content in the context of a story. I accomplished this by laying out all the points of the course and identified a character who the learner could help navigate through the course, Liz- a senior who recently turned 65 and needed help exploring her Medicare options. Since the targeted audience for the course would be supporting members, providers and health plans similar to the character, I found this to be the best plan.
Develop:
To develop the course, I began building each the designed models and determined which e-learning tool would be best suited. Given turn-around time and potential for future edits, I went with Rise for it’s ease of use and ability to quickly edit modules. I composed all the pieces together and submitted it for review and approval by stakeholders. Once approvals were granted, I moved to implementation.
Implementation:
The course was now ready for distribution. It was published to our LMS and promoted via a Training Center email newsletter. Learners were able to take the course and received positive feedback from stakeholders and learners.
Evaluate:
This is potentially the most critical step in the ADDIE process. For this particular project, data is not yet available to gauge effectiveness. However, this is how I plan to measure the results. Each project is evaluated via a survey by the learner. This will provide feedback regarding how engaging the project is to the learners. Given that this was a redesign, I’ll be able to compare directly to the prior version’s survey results to determine how effective it is from the learners perspective. From the business unit side, since I established the business goals from the onset, I’ll be able to measure this effectiveness. This course will be a prerequisite for a Medicare Advantage 101 course. The trainers of the Medicare Advantage 101 course will evaluate the readiness of the learners to determine if this course achieved its goal.
